Terms of Use

These Terms of Use ("Terms") govern your access to Muftar's public websites, personal accounts, organization workspaces, transportation-management services, Muftar Driver mobile application, connected providers, and other applications we make available (together, the "Services"). "Muftar," "we," and "us" refer to the operator identified in your applicable Muftar commercial agreement, billing record, or other legal notice. Contact details are provided in the contact form.

By affirmatively accepting these Terms when requested, or by using a Service after receiving legally sufficient notice of applicable terms, you agree to these Terms. An organization representative also represents that they are authorized to perform the specific action on behalf of that organization. Separate organizational contracts, provider terms, purchase terms, and feature notices may also apply. Where a signed agreement conflicts with these general Terms, that agreement controls for its scope.

Available features depend on organization type, assigned permissions, verification, subscription or usage settings, and provider connectivity. Features described as upcoming are not an offer that they are currently active. These Terms do not waive non-waivable consumer, labor, privacy, or other statutory rights.

You must be legally eligible to use the features you access and provide truthful, current registration information. Protect your credentials, use available security features, and notify Muftar promptly about suspected account compromise. Do not share an account or impersonate another person.

Sign-in, email confirmation, identity verification, additional authentication, and other checks may be required. Access to one personal account does not itself give access to an organization's records. We may restrict access for security, suspected fraud, unauthorized activity, or legal reasons, subject to applicable law and agreements.

Muftar uses identity and organization-verification processes to help deter fraud, impersonation, and unauthorized access. Relevant information may be processed by specialized verification providers and checked against appropriate business or public records, as described in our Privacy Policy.

Verification is a security control, not a warranty of a person's character or an organization's licensing, financial condition, compliance, identity, or trustworthiness. All parties must still conduct appropriate transportation and commercial due diligence. Acceptance or completion times are not guaranteed.

Organization owners and permitted administrators manage invitations, employee and contractor classifications, roles, department permissions, and access to company records. You must not act for an organization without the authority required for that activity. Organizations must promptly remove access that is no longer appropriate.

Records created in the course of authorized organization work may remain part of that organization's business record after a person's membership ends. Company users may access those records only within their actual permissions. Removing a user or closing a personal account does not automatically destroy lawful records of loads, financial activity, documents, personnel, or audits.

The Services may support Quick Dispatch PDF intake, structured load data, electronic data interchange (EDI) where activated, internal or direct order workflows, driver assignments, revisions, dispatch messages, and load-status visibility.

Organizations and their authorized users must review extracted data, rate confirmations, pickup and delivery instructions, charges, equipment, recipients, and revisions. Automated recognition, synchronization, or delivery can be incomplete, delayed, or incorrect. A submitted order or digital workflow does not, by itself, constitute acceptance by a broker, carrier, shipper, or other party.

Where supported and permitted by law, you authorize the use of electronic documents, signatures, acknowledgments, and communications in relevant business workflows. Sign only when you have authority to do so. You and your organization remain responsible for reviewing each document and ensuring that a particular transaction may legally be executed electronically.

We may retain relevant document versions, signer details, timestamps, transmission results, and audit records. An attempted electronic delivery is not a guarantee that the recipient received, read, accepted, or legally agreed to a document.

You or your organization retain the rights lawfully held in uploaded information. You grant Muftar a limited permission to store, process, transmit, display, and organize content for the Services you request, as well as to protect, troubleshoot, and improve those Services consistent with the Privacy Policy.

Files may include rates, Bills of Lading, Proofs of Delivery, receipts, driver and equipment records, onboarding materials, settlement details, and correspondence. Provide only content you are authorized to disclose. We may reject harmful or unlawful content and preserve appropriate versioning and audit history. Uploading a receipt does not guarantee reimbursement, and an uploaded document does not automatically become verified or approved.

Muftar can organize approved paperwork, prepare receivables, produce documents for invoicing or factoring, track accessorial follow-ups, and draft or finalize statements and settlements. The responsible organization must validate invoice amounts, commissions, worker pay, deductions, reimbursement eligibility, and all associated tax, employment, and recordkeeping obligations.

Preparing a factoring packet, posting an invoice or settlement, or marking a record processed does not itself transfer money, guarantee funding, submit payroll, or establish that someone has been paid. Payment, financing, factoring, banking, and insurance providers operate under their own separately accepted terms where a connection actually exists.

Charges, prepaid token packages, and any optional services are described in the applicable transaction screen or on our pricing page. Review displayed amounts, currency, taxes, and purchase terms before authorization. Under applicable carrier arrangements, a successfully processed load may consume a token or incur the displayed per-load charge; preparing an unprocessed draft does not by itself consume a processing token.

Optional auto-replenishment, when enabled by an authorized organization user, may purchase its configured package at the selected threshold. Turning it off stops future eligible automated orders but does not reverse a completed purchase. Cancellations do not necessarily undo a previously completed processing charge. Contact Muftar for billing mistakes, refunds, unused-credit questions, or suspected duplicates; applicable legal rights remain unaffected.

This section supplements the general Terms for authorized users of Muftar Driver on iOS or Android. Depending on assigned permissions and available features, the App may provide active and queued loads, rate confirmations, dispatcher messages, HOS-related information, mobile document capture, safety or service requests, and driver financial information.

Drivers must comply with road safety, distracted-driving, transportation, and workplace laws. Never manipulate the App while operating a vehicle if doing so would be unsafe or unlawful. The App is not a substitute for professional judgment, road signs, legally required duty records, or emergency assistance.

Drivers are responsible for the accuracy of information and documents they submit. Carrier review or approval may be required before an item is eligible for invoicing, factoring, or reimbursement. Displaying a draft statement does not constitute confirmation of payment.

During an authorized active-load tracking session, Muftar Driver may collect precise GPS location while the App is open or running in the background, including when the screen is locked or another app is being used. This supports shipment visibility, dispatcher coordination, trip events, delivery checks, and related operational records.

Location samples can include latitude, longitude, accuracy, speed, heading, device timestamp, and a related load or trip identifier. Authorized organization personnel may receive or view relevant trip information based on their permissions. Device permissions and a separate prominent background-location explanation apply; accepting these Terms is not a substitute for that device authorization, a legally required employee notice, or another appropriate lawful basis.

The App is designed to start and stop tracking according to an authorized load session, and to stop collection when tracking ends or access cannot be verified. Operating-system or connectivity failures can delay location updates or affect availability. A tracking session is not intended to authorize unrestricted personal surveillance outside work-related transportation purposes.

You may manage location permissions in your device settings. Restricting them can interfere with tracking-dependent work features. Previously submitted trip records may remain in your organization's lawful business records. Organizations must provide applicable workplace-monitoring notices and may not use tracking for stalking, harassment, or unlawful discrimination. More details appear in the Privacy Policy.

Available HR and safety tools may maintain onboarding checklists, employee acknowledgments, driver qualifications, evidence, expiration dates, and compliance reviews. Organizations remain responsible for appropriate employment classification, signatures, legal notices, DOT obligations, and required personnel records. Muftar does not independently certify an organization's compliance with every relevant law.

Authorized Muftar staff may use internal tools to draft, approve, schedule, or publish company content through connected accounts when the corresponding official provider integration is active. Potential providers include YouTube, TikTok, LinkedIn, Instagram, Facebook, Threads, and X. Listing a provider does not mean production OAuth, publication, or account-data access has been enabled.

Only individuals with proper account or Page authority may authorize a connection. Approved permissions may allow access to permitted account identifiers, profile or Page details, publishing capabilities, submitted media, public engagement, and available campaign analytics. Each platform determines the scopes available. Connected-account access may require provider review, OAuth consent, expiration, renewal, or additional approval.

Social media posts require authorized editorial review, and a planned or scheduled post is not necessarily published. Staff must have the rights to publish images, video, audio, and text and must comply with the provider's content, disclosure, automation, and attribution policies.

Use of YouTube-linked functionality is also subject to the YouTube Terms of Service. Google API information is governed by the relevant Google platform terms. Other connected platforms have their own terms and privacy notices.

Muftar may use authorized social-platform performance data for permitted first-party marketing analytics and operational reporting, subject to scope, consent, and the platform's developer policies. We do not sell personal information or connected-platform data. Staff may disconnect a connection where controls exist or revoke access directly at its provider. Revocation does not remove content previously posted to the third-party platform. See the social-data privacy section.

We may send service-related messages about authentication, invitations, load assignments, updates, approvals, statements, support, security, and account activity through in-app messages, email, or push notifications. Availability and timing depend on network delivery, device settings, and feature activation. Optional marketing messages are subject to applicable consent and opt-out rules.

Do not use the Services to:

• Access another person's account or organization without authorization.
• Falsify loads, documents, GPS samples, identity records, signatures, or financial entries.
• Upload malicious software, interfere with availability, or bypass security and billing controls.
• Use location or personnel records for stalking, intimidation, or unlawful surveillance.
• Publish misleading content, spam, or material that violates third-party platform rights.
• Violate applicable transportation, employment, privacy, intellectual-property, or other laws.

We may investigate suspected misuse and take proportionate remedial measures consistent with applicable law and organizational agreements.

Muftar's software, interfaces, branding, and original website content are protected by applicable intellectual-property rights. Except for authorized platform access, no ownership in Muftar technology is transferred to you. You retain rights in your own lawfully provided content.

Features may change, be suspended, or be withdrawn for maintenance, security, provider restrictions, or product development. We will provide notice where required by contract or law. Demonstrations and roadmap descriptions are illustrative rather than guarantees of future availability.

We aim to provide dependable services but cannot warrant uninterrupted connectivity, flawless document extraction, complete third-party integrations, precise GPS reception, or that every notification will be delivered. You must maintain appropriate operational contingencies and review information before making safety-critical, financial, or contractual decisions.

To the maximum extent permitted by applicable law, remedies and liability are subject to your applicable commercial agreement and non-waivable legal protections. Nothing in these Terms excludes liability that cannot lawfully be excluded, including for fraud, willful misconduct, or other protected claims.

You or an authorized organization may request closure or removal of permitted access. Suspension or closure may end your ability to use the App or other Services. It does not automatically erase historical loads, billing, statements, signatures, employment records, support messages, or audit entries which may be needed by an organization or lawfully retained.

For an account or data request, use Muftar's privacy contact form. See the Privacy Policy for the distinction between ending account access and deletion of personal information.

We may revise these Terms as the Services and legal requirements evolve. The effective and last-updated dates identify this published version. We will give additional notice or obtain new acceptance when required. A new publication date does not establish that an existing user has affirmatively accepted the revised version.

Send questions, service concerns, legal correspondence requests, and privacy inquiries through our contact page. We may ask for enough information to identify the relevant account or agreement, but do not submit passwords, full card details, or identity documents through the public form.

Related documents: Privacy Policy, Cookie Policy, and applicable organization, employment, provider, and purchase agreements. Applicable governing law and any formal dispute process may be specified in a separately executed commercial agreement, subject to mandatory law.